DART Disaster Recovery Test
Kinder Morgan will be performing maintenance on our Primary Houston Data center for https://pipeline.kindermorgan.com beginning Wednesday, August 9, 10:30 PM and ending Tuesday, August 15, 11:00 PM. While this maintenance is underway, you should continue to access our site via https://pipeline.kindermorgan.com.
Note that your access to the Customer Activities section of the website might be interrupted during the test period if your firewall is not configured for our disaster recovery area. During this test Dart access will be through our Colorado Springs IP addresses. All customers are encouraged to verify that their firewalls are configured to allow access as described on the "iDART Firewall Rules" page under the "Help & Information" section of our site at https://pipeportal.kindermorgan.com/PortalUI/HelpInfo.aspx. This will ensure that your firewall is properly configured for both our normal production and failover areas so in the event we have an actual outage of our production area, your access will be uninterrupted. For your convenience the IP addresses for Houston and Colorado Springs are listed below.
Access to the public areas of https://pipeline.kindermorgan.com does not require these firewall rules.
Note that as part of this test, access to Customer Activities will temporarily be suspended while we switch to our Secondary Data Center on Wednesday, August 9, between the hours of 10:30 PM CCT thru 11:00 PM CCT. Then again on Tuesday, August 15, between the hours of 10:30 PM CCT thru 11:00 PM CCT when we switch back to the Primary Data Center.
For questions concerning firewall configuration please contact Skip Stallings at 713-369-9067. For general questions concerning the DR exercise please contact Wade Callen at 713-369-9366.
Information for EDI Trading Partners
Due to this transition EDI processing will be temporarily suspended on Wednesday, August 9 between the hours of 10:30 PM CCT thru 11:00 PM CCT. Then again temporarily suspended on Tuesday, August 15 between the hours of 10:30 PM CCT thru 11:00 PM CCT.
If you are using the x12.kindermorgan.com URL no changes are needed. If you experience any issues connecting please perform a DNS flush.
If you are connecting using the Primary (Houston) Data Center's IP address 98.159.9.195 please change your configuration to point to the Secondary (COS) Data Center's IP address 98.159.5.101 for transactions after 11:00 PM CCT August 9, 2017. Then change back to the Primary (Houston) Data Center's IP address 98.159.9.195 after 11:00 PM CCT August 15, 2017.
Note: EDI processing might be interrupted during the failover if your firewall is not configured for our disaster recovery data center.
For general questions concerning EDI please send us an email at EDITechSupport@kindermorgan.com.
Houston data center (primary) Citrix connectivity:
IP: 98.159.9.75
IP: 98.159.9.76
IP: 98.159.9.77
IP: 98.159.9.91
IP: 98.159.9.92
IP: 98.159.9.93
IP: 98.159.9.94
IP: 98.159.9.98
IP: 98.159.9.96
IP: 98.159.9.152
IP: 98.159.9.200 IP: 98.159.9.201 IP: 98.159.9.202
IP: 98.159.9.203 IP: 98.159.9.204 IP: 98.159.9.205 IP: 98.159.9.206
IP: 98.159.9.207
Colorado Springs data center (secondary) Citrix connectivity:
IP: 98.159.7.74
IP: 98.159.7.75
IP: 98.159.7.76
IP: 98.159.7.4
IP: 98.159.7.5
IP: 98.159.7.6
IP: 98.159.7.7
IP: 98.159.7.8
IP: 98.159.7.9
IP: 98.159.7.190 IP: 98.159.7.191 IP: 98.159.7.192
IP: 98.159.7.193 IP: 98.159.7.194
IP: 98.159.7.195 IP: 98.159.7.196
IP: 98.159.7.197
IP: 98.159.7.198
For all Citrix clients' versions, each IP should be associated with ports:
TCP 1494 ,
TCP 80 ,
TCP 2598 .