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TSP/TSP Name:  828834445-ELBA EXPRESS Critical: Y
Notice Type Desc (1):  COMPUTER SYSTEM STATUS Notice Type Desc (2):  DART SYSTEM INFORMATION
Notice Eff Date/Time:  07/26/2017 1:29:46PM Notice End Date/Time:  08/25/2017 9:00:00am
Post Date/Time:  7/26/2017 1:29:46 PM Notice ID: 701337
Reqrd Rsp:  1 Rsp Date:  07/26/2017
Notice Stat Desc:  INITIATE Prior Notice: 
Subject:  DART DATA CENTER ISSUE UPDATE #3
Notice Text:

DART Data Center Issue Update #3

 

On Monday, July 17, 2017 Kinder Morgan experienced an issue that forced the switching of DART from our Primary Houston data center to our backup Colorado Springs.  We will be switching back to our Primary Houston Data center early tomorrow morning Thursday, July 27, 2017 starting at 12:00 AM.  The previously noted unrelated maintenance of the data center has been rescheduled until mid-August, 2017.  At the time we will switch again to our backup site for some time period.  More information on this will be posted as we get closer to the date.

Information for EDI customers:

Due to this transition EDI processing will be temporarily suspended on Thursday, July 27 between the hours of 12:00 AM CCT thru 6:00 AM CCT.  However if the system is ready before 6:00 AM CCT we will make it available. 

If you are using the x12.kindermorgan.com URL no changes are needed.  If you experience any issues connecting please perform a DNS flush. 

If you are connecting using the Secondary (COS) Data Center's IP address 98.159.5.101  please change your configuration to point to the Primary (Houston) Data Center's IP address 98.159.9.195 for transactions after 11:59 PM CCT July 20, 2017.  

Note: EDI processing might be interrupted during the failover if your firewall is not configured for our disaster recovery data center. 

For general questions concerning EDI please send us an email at EDITechSupport@kindermongan.com.

Information for DART customers:

Note that as part of the transition back to the Primary Data Center access to Customer Activities will temporarily be suspended on Thursday, July 27, between the hours of 12:00 AM CCT thru 6:00 AM CCT when we switch back to the Primary Data Center.

For questions concerning firewall configuration please contact Skip Stallings at 713-369-9067. For general questions please contact Wade Callen at 713-369-9366

 

 

 

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