DART Data Center Issue Update
As posted on Monday, July 17, 2017 Kinder Morgan experienced an issue that forced the switching of DART from our Primary Houston data center to our backup Colorado Springs data center, at that time EDI processing was left in the Primary Houston. This week Kinder Morgan already had a planned Disaster Recovery test, so to make this a complete test we will be moving EDI to our backup Colorado Springs data center beginning tomorrow morning Thursday, July 20, 2017 12:00 AM.
Information for EDI customers:
Due to this transition EDI processing will be temporarily suspended on Thursday, July 20 between the hours of 12:00 AM CCT thru 6:00 AM CCT. However if the system is ready before 6:00 AM CCT we will make it available. We will return to our Primary Data Center next Wednesday, July 26, between the hours of 12:00 AM CCT thru 6:00 AM CCT.
If you are using the x12.kindermorgan.com URL no changes are needed. If you experience any issues connecting please perform a DNS flush.
If you are connecting using the Primary (Houston) Data Center's IP address 98.159.9.195 please change your configuration to point to the Secondary (COS) Data Center's IP address 98.159.5.101 for transactions after 11:59 PM CCT July 20, 2017.
Note: EDI processing might be interrupted during the failover if your firewall is not configured for our disaster recovery data center.
For general questions concerning EDI please send us an email at EDITechSupport@kindermongan.com.
Information for DART customers:
Switching back to our Primary Data Center will continue as planned on Wednesday, July 26. Note that as part of the transition back to the Primary Data Center access to Customer Activities will temporarily be suspended on Wednesday, July 26, between the hours of 12:00 AM CCT thru 6:00 AM CCT when we switch back to the Primary Data Center at which point the test will be concluded.
For questions concerning firewall configuration please contact Skip Stallings at 713-369-9067. For general questions concerning the DR exercise please contact Wade Callen at 713-369-9366